Arjo Care - Supporting our customers during the COVID-19 crisis

Mobility Partner

As healthcare facilities around the UK begin ramping up in response to the COVID-19 crisis, demand for beds, pressure mattresses and patient mobility equipment as well as onsite service support is rising rapidly. A number of healthcare facilities are short staffed or need additional service engineers to help them during this critical phase. Arjo is in a position to support our customers, who find themselves needing to expand critical services at short notice.

Arjo has service professionals available for a range of roles and engaging our services is simply a phone call away. Our focus is providing bespoke service solutions that are effective for the healthcare facility, the caregivers, the patients and residents. As a result, Arjo has become a leading mobility partner in the healthcare industry. Arjo UK has been supporting acute and long term care facilities as well as private individuals within the community with maintenance of all mobility equipments over the last 50 years.

To play our part, Arjo UK is making available the services of professional service technicians for a wide range of tasks at a discounted rate for our customers.

Arjo Service covid19

Opportunities for service

As a business, we act with integrity and make it a priority to adhere to the relevant UK Standards. It’s part of the reason why our customers choose Arjo as their partner and we are a preferred service provider to leading NHS and private hospitals as well as long term care facilities throughout the UK.

Unrivalled UK coverage:

With a team of over 100 certified Field Service Engineers each carrying tools, test equipment and provide genuine spare parts, help is never far away with the ability to respond quickly when you need us most.

24 hours a day:

Our 24/7 manned call centre is available to receive your request, furthermore Arjo have a dedicated team of Technical Support Engineers available during office hours to assist with inhouse operational and maintenance issues.

Strict Vetting Process:

All Field Service Engineers are strictly vetted with DBS checks to an advanced level, each carry identity cards and wear easily recognisable Arjo uniform, providing you and your staff with security and peace of mind.

Training:

Arjo Engineers hold City and Guild/ NTEC/ ONC or equivalent, and they are certified by Arjo to work on a range of equipment including beds and mobility equipment in accordance with PUWER & LOLER. This is overseen by Management Systems certified by BSI to ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007.

Insurance:

To protect you and your workers, Arjo has the appropriate insurance coverage ensuring peace of mind.

Flexibility:

As the UK enters a new phase of the pandemic, availability of a skilled workforce is paramount. Arjo’s range of service programs adds value by providing our healthcare partners access to a broad range of service skills while retaining healthcare organisational flexibility.

Whether you are preparing makeshift medical assistance units, ramping up existing wards for bed capacity, moving patients, undertaking urgent general maintenance on Arjo or 3rd party products, you may well need help.

Enhanced Procedures for Covid-19

Following the corona virus (COVID-19) outbreak, we have taken further relevant preventive measures to manage the situation in the best way possible. Arjo are and will continue to follow the relevant recommendations and guidance from the World Health Organization (WHO), the NHS and regional Public Health services (PHE, HPS, PHW & HSC PHA - England, Scotland, Wales and Northern Ireland).

We have adjusted our standard operating procedures when dealing with customer requests or scheduled facility visits including ensuring that all of our employees are equipped with additional Personal Protective Equipment (PPE).

Arjo has introduced a triage process at initial call receipt to understand if any Covid-19 (or suspected outbreak) has occurred at the facility or if anyone is self-isolating due to being in one of the at risk groups. At this stage we also enquire in regards to access to the facility. If able to access site, an engineer will attend site and follow some extra precautionary steps (as well as our standard PPE), including:

  • Washing hands with soap and water or an alcohol-based hand rub on entry (and exit)
  • Maintaining a social distance of at least 2 meters.
  • Minimising touching of internal surfaces
  • Decontamination and removal of PPE upon exit from the facility

In situations where, after discussion with yourselves, we are not permitted to attend your site due to the current corona virus outbreak, enabling your facility to minimise potential exposure to staff and patients from individuals who visit multiple clinical environments and maintain social distancing protocols, the following will apply:

  • Utilise the Arjo Technical Support team who can provide telephone support to try and rectify the issue remotely (dispatching spare parts as required).

  • If this is not successful, we can dispatch an engineer equipped with a mobile shelter who can work on the equipment outside once it is decontaminated.

At Arjo, our priority is in ensuring the wellbeing of our employees, our customers and the patients and residents that we serve each day. We shall do all we can to support you and continue to provide services during this time.

Regards

Sally Gilbertson

UK Service Director

 

To find out more about this program please contact ARJO UK at
08456 114 114 or email: UK.Service@arjo.com